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KACE and Bomgar Announce Partnership

Provides customer base with full lifecycle systems management support

KACE has announced it has entered into a joint marketing and technology partnership with Bomgar Corporation. Under this agreement, KACE and Bomgar now provide their customer base with full lifecycle systems management support, inclusive of comprehensive remote control capabilities but without the cost and complexity of software-only solutions. Both recognized by Gartner in 2008 as “Cool Vendors in IT Support,” KACE and Bomgar appliances are renowned in the industry for quick deployment times, ease-of-use and immediate ROI.

According to Terrence Cosgrove, senior research analyst at Gartner, “Alternative delivery approaches, such as appliances, are being introduced and gaining traction in the PC Configuration Management market. These new approaches can often provide benefits, such as faster deployment and lower maintenance costs over software-only solutions.”

“Our partnership with Bomgar is derived from a common vision – bringing innovative and robust appliance-based technology to market, which can be easily deployed and used by organizations of all sizes yielding unparalleled investment return rates,” said Marty Kacin, president, CTO and co-founder of KACE. “Through this partnership, we continue to expand the suite of automation and security solutions available to our customers – providing them unmatched systems management and remote desktop control capability, all delivered within the industry’s most innovative stack of appliance offerings.”

Innovative appliance-based architectures separate both KACE and Bomgar from costlier and more complex software-only competitors. The KBOX™ family of systems management appliances automates the full PC lifecycle including core functions, such as systems provisioning, compliance and license management, application management and virtualization, service desk, security and patch management, inventory, operating system deployment and software distribution. Bomgar’s remote support software enables IT to securely access and control multiple computing platforms to resolve technical issues on-demand despite location, language or operating system (i.e. Windows, Mac, Linux, SmartPhones). Through this partnership, KACE customers will now be able to initiate a Bomgar remote support session with only a single click from the KBOX Web-based user interface.

“Having been a KACE customer for the last year, we recognized the value and power of the partnership immediately,” states Joel Bomgar, CEO and founder of Bomgar. “Combining KACE and Bomgar’s market-leading remote management and support capabilities enables IT organizations to immediately improve productivity and service levels while reducing costs.”

KACE saves its customers both time and money. Systems managers are increasingly forced to wear many hats throughout the day to work on a myriad of IT functions. KACE helps consolidate these functions by providing a single appliance for all projects, while delivering easy-to-use, comprehensive systems management that is affordable.

Bomgar is preferred by the enterprise because of its ability to securely connect with remote users on a range of computing platforms that require immediate technical assistance. Through its patent-pending Jump Technology, Bomgar extends secure remote support to unattended systems providing IT the tools to troubleshoot servers, point of sale systems, terminals or unattended desktops.

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SYS-CON's Security News desk trawls the world of security for news of software, hardware, products, and services that seems likely to be of interest to infosec professionals and summarizes them for easy assimilation by busy IT managers and staff.